Travel Insurance that treats you

Contacting Debenhams Travel Insurance

For all queries that are not of a claims and assistance nature or to purchase a travel insurance policy on the phone, please contact us:

Live chat:  


Telephone: 0343 658 0371
Monday to Friday 8.00am to 8.00pm,
Saturday 9.00am to 5.00pm,

Or write to us at:
ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an Annual Multi-trip policy holder and wish to opt out of automatic renewal go to:

For all queries about claims and assistance on policies purchased from 21 October 2014 please contact Global Response on:

Claims Telephone: 00 44 (0) 343 658 0374

Medical Assistance: 00 44 (0) 343 658 0373 or 00 44 (0) 2920 474226

For all queries about claims and assistance on policies purchased before 21 October 2014 please contact Insure&Go on:

Claims Telephone: 00 44 (0) 207 748 8906

Medical Assistance: 00 44 (0) 207 748 0060


Free gift card

Free gift card with debenhams travel insurance
  • £5 gift card with single trip policies
  • £20 gift card with annual policies
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5 Star Defaqto Rating

Debenhams Travel Insurance - Luxury cover rated 5 stars by defaqto

Our Luxury Cover has a 5 star Defaqto rating, so you can have peace of mind when you buy travel insurance from Debenhams

Included With Cover

  • Up to £10m medical cover
  • Up to £5,000 cancellation cover
  • Up to £2,500 personal possessions cover
  • Up to £30,000 personal accident cover
  • Over 50 sports and activities covered
  • 24-hour emergency helpline

Optional Extras

You can upgrade your Debenhams Travel Insurance to include all the cover you need.

  • Winter sports cover
  • Overseas wedding cover
  • Cover for pre-exisitng medical conditions
  • Cover for golf equipment
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Our Cover Types

Important Documents

Get a free £5 off £20 spend in store when you purchase Travel Money at Debenhams