Travel Insurance that treats you

Contacting Debenhams Travel Insurance

For all queries that are not of a claims and assistance nature or to purchase a travel insurance policy on the phone, please contact us:

Live chat:


Telephone: 0343 658 0371
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm,

Or write to us at:
ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an Annual Multi-trip policy holder and wish to opt out of automatic renewal go to:


Medical Emergency Assistance

Contact Global Response on 00 44 (0) 343 658 0373 or 00 44 (0) 2920 474226


Contact Global Response on 00 44 (0) 0343 658 0374

Important Information About Your right to complain

Debenhams always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Debenhams Travel Insurance
Griffin House
135 High Street
West Sussex
RH10 1DQ

Debenhams Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

At Debenhams we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4 567

If you have a complaint regarding a claim for a policy purchased before 21 October 2014 then you should write to:

Debenhams Travel Insurance
Maitland House
Warrior Square
Essex SS1 2JY

Telephone: 00 44 (0) 844 888 3967

or e-mail:

If you have a complaint about a claim relating to a policy purchased on or after 21 October 2014 then you should write to:

The Complaints Department
Global Response Limited
Regus House
Falcon Drive
United Kingdom
CF10 4RU

Telephone: 00 44 (0) 2920 468793

or e-mail:

Free gift card

Free gift card with debenhams travel insurance
  • £5 gift card with single trip policies
  • £15 gift card with annual policies
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5 Star Defaqto Rating

Debenhams Travel Insurance - Luxury cover rated 5 stars by defaqto

Our Luxury Cover has a 5 star Defaqto rating, so you can have peace of mind when you buy travel insurance from Debenhams

Included With Cover

  • Up to £10m medical cover
  • Up to £5,000 cancellation cover
  • Up to £2,500 personal possessions cover
  • Up to £30,000 personal accident cover
  • Over 50 sports and activities covered
  • 24-hour emergency helpline

Optional Extras

You can upgrade your Debenhams Travel Insurance to include all the cover you need.

  • Winter sports cover
  • Overseas wedding cover
  • Cover for pre-exisitng medical conditions
  • Cover for golf equipment
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Our Cover Types

Important Documents

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